LASER COMPONENTS values its above-average customer service. Our sales representatives are in direct contact with our production facilities and premium suppliers.
We have even set up our own service centers to guarantee customers fast repairs and calibrations. Use our crimp & cleave service center, our calibration service for laser power meters, and our many other services.
(in case warranty claims are applicable)
Complaints can only be made within the warranty period of 12 months, calculated from the date of the original delivery of the goods.
In the event of third-party intervention, serial numbers/type plates that have been removed, or improper handling, a warranty can in general not be honored.
To send in your products for Complaint Service, you must have a return material authorization (RMA) number issued by Laser Components.
We regret that we are unable to process products sent to us without a corresponding RMA number. We will, therefore, return them at your cost.
Please note that our general terms and conditions apply, in particular the stipulations regarding RMA and the service fee we charge.
- To request an RMA number, please complete the RMA request form.
- If you have filled out your RMA request form completely and correctly, we will provide you with an RMA number. This RMA number is valid for 30 days. Afterwards, the number will be closed and returns no longer accepted.
- Along with the return shipment, please enclose the RMA return confirmation received from us. Please note the RMA number clearly legibly on the outside of the return shipment address label.
(To avoid problems when filling out the PDF form, please use Acrobat Reader.)