Complaint & Repair Service
Eventhough we produce with the highest quality standards LASER COMPONENTS also takes great pride in our complaint and repair services. Whatever the problem with your product may be, you can find all the relevant information for the solution here.
Complaint Service
Beyond Borders
(in case warranty claims are applicable)
Complaints can only be made within the warranty period of 12 months, calculated from the date of the original delivery of the goods.
In the event of third-party intervention, serial numbers/type plates that have been removed, or improper handling, a warranty can in general not be honored.
To send in your products for Complaint Service, you must have a return material authorization (RMA) number issued by Laser Components.
We regret that we are unable to process products sent to us without a corresponding RMA number. We will, therefore, return them at your cost.
Please note that our general terms and conditions apply, in particular the stipulations regarding RMA and the service fee we charge.
- To request an RMA number, please complete the RMA request form.
- If you have filled out your RMA request form completely and correctly, we will provide you with an RMA number. This RMA number is valid for 30 days. Afterwards, the number will be closed and returns no longer accepted.
- Along with the return shipment, please enclose the RMA return confirmation received from us. Please note the RMA number clearly legibly on the outside of the return shipment address label.
(To edit the form, please download the PDF file and open it in Acrobat Reader).
Repair Service
Beyond Borders
(in case no warranty claim exists)
For defects outside the warranty period or defects that are not caused by the manufacturer/supplier.
To send in your products for chargeable Repair Service, you must have a return material authorization (RMA) number issued by Laser Components.
We regret that we are unable to process products sent to us without a corresponding RMA number. We will, therefore, return them at your cost.
Please note that our general terms and conditions apply, in particular the stipulations regarding RMA and the service fee we charge.
- To request an RMA number, please complete the RMA request form.
- If you have filled out your RMA request form completely and correctly, we will provide you with an RMA number. This RMA number is valid for 30 days. Afterwards, the number will be closed and returns no longer accepted.
- Along with the return shipment, please enclose the RMA return confirmation received from us. Please note the RMA number clearly legibly on the outside of the return shipment address label.
(To edit the form, please download the PDF file and open it in Acrobat Reader).
Contact
Beyond Borders
Customer Service:
LASER COMPONENTS Germany GmbH
LASER COMPONENTS Germany - Your competent partner for optical and optoelectronic components in Germany.
Welcome to LASER COMPONENTS Germany GmbH, your expert for photonics components. Each product in our wide range of detectors, laser diodes, laser modules, optics, fiber optics, and more is worth every Euro (€/EUR). Our customized solutions cover all conceivable areas of application: from sensor technology to medical technology. You can reach us here:
Werner-von-Siemens-Str. 15
82140 Olching
Deutschland
Phone: +49 8142 2864-0
Email: info(at)
